Learn more about our expertise in innovation and services

VONA offers you support and guidance in producing your digital strategy to optimise your productivity and user experience.

Digital services form the core of any strategy

Digital transformation has become a key strategy area for businesses. It does indeed deliver many benefits. In terms of staffing and operations, digital encourages mobility, collaborative working and freer access to information. It also improves the value proposition of companies through automation, which reduces costs and lead times, and through the creation of new customer contact channels.

We believe that IT departments and CISOs must be able to meet the challenges of information management to optimise productivity levels and new organisational methods (WFH, digitalisation of various types of interchange, etc.).

Adapting your IT Department to optimise
your productivity

Digital transformation will always involve a few bumps in the road. Information systems departments must deal with a number of challenges when drawing up their road map:

  • Providing innovative services to functional departments to improve their productivity and user experience (big data, zero-trust networking, ITSM, No-code, IoT, etc.)
  • Blending agility, security, performance and resilience to cope with changes in organisational methods (mobility, SaaS, etc.)
  • Setting up data governance to facilitate information sharing and support management
  • Harmonise the information system to reduce technical debt and its associated costs
  • Marketing the IT department’s services to forge closer links with business departments

VONA's expertise

We offer support and guidance to IT departments in building a road map with the aim of optimising productivity levels and new organisational methods.

Improve the IT department’s operational efficiency 

  • Optimise and automate ITIL processes (incident handling, change management, etc) using an ITSM solution
  • Set up a user-focused operational excellence organisation (lean management)
  • Identify areas for cost reduction, such as management of technical debt

Forge closer links with functional departments 

  • Support and guide functional departments in rapid IS project implementation (use of SaaS, no-code applications, etc.)
  • Encourage information sharing through data governance and an associated toolkit (big data)
  • Make services available through sales kits or service catalogues

Blend agility, security, performance and resilience to cope with changes in organisational methods 

  • Roll out technological innovations best suited to the new ways IS are accessed (in the cloud, SaaS, WFH, mobile first, etc.)
  • Always use agile methods to develop digital solutions
  • Ensure the quality, availability and security of the systems offered

There are three main stages
to our working method

Organisational appraisal

  • Interview key stakeholders in the IT and functional departments
  • Gain understanding of the IT department’s main challenges and requirements
  • Identify existing systems and processes

Determine areas for improvement

  • Produce an implementation trajectory (road map)
  • Assist with invitations to tender
  • Support and guide the management of innovative projects
  • Roll out ITSM
  • Produce a service catalogue

IT master plan

  • Elaboration de la trajectoire de mise en œuvre (feuille de route)
  • Accompagnement aux appels d’offres
  • Accompagnement à la gestion de projets innovants
  • Déploiement de l’ITSM
  • Elaboration du catalogue de services

Our approach is based on a number of key aspects


  • Develop and generate value from the human capital of your business to cover strategic roles and ensure digital service innovations
  • Produce a technology road map to build a trusted, and economically effective, digital base
  • Follow a sourcing strategy that is aligned with the strategic roles and development objectives for your human capital


  • Build governance with the main parties concerned (functional business lines, Finance, Legal) to deliver controlled openness of data to internal and external partners
  • Oversee sourcing to ensure quality of service throughout the value chain, from networks to business applications
  • Navigate the strategic road map and ensure key objectives are achieved

Operational excellence

  • Transform the IT department into a proactive service operator for functional business departments, to stimulate innovation and access to data
  • Digitalise and standardise under an ITSM philosophy
  • Improve IT service coordination and provide comprehensive, shared data management
  • Support and guide the business in its transformation into a services supplier (customer journey, lean management, etc.)


  • Define and implement the major service transformation programmes, in particular those around ITSM and big data
  • Support and guide functional departments in their digital transformations by protecting their data assets and ensuring regulatory factors are taken into account
  • Assist with change management to harness the skills available and ensure your employees’ motivations are aligned with your strategy

KPI reporting and monitoring

  • Define, produce and analyse KPIs
  • Build dashboards
  • Provide management and decision support


Favoriser l’usage de solutions numériques afin de couvrir les missions stratégiques et assurer l’innovation
Définir une stratégie organisationnelle adaptée à l’intégration de ces solutions numériques
Porter une politique de sourcing alignée sur les missions stratégiques et le développement des services numériques
Définir une roadmap stratégique incluant l’ensemble des actions à travers les différents leviers digitaux


Assurer une gouvernance avec les acteurs clés (Métiers, Finance, Juridique) pour permettre une ouverture maîtrisée des données à des partenaires internes et externes
Veiller au pilotage du sourcing afin de garantir une qualité de service sur toute la chaîne de valeur
Piloter la feuille de route stratégique et veiller à l’atteinte des objectifs clés

Excellence opérationnelle

Transformer les directions en opérateur de services proactifs pour les métiers et clients externes, en vue de favoriser l’innovation
Développer une offre de services à travers l’élaboration de kits de vente et catalogues de services
Digitaliser et industrialiser dans une approche ITSM
Accompagner en AMOA
Elaborer des kits de communication internes et externes
Optimiser le parcours client interne et externe dans une approche omnicanale


Définir et mettre en œuvre les grands programmes de transformation des services, en particulier autour de l’ITSM et du Big Data
Assurer un accompagnement au changement vers des activités à plus forte valeur ajoutée
Mobiliser les compétences et aligner les motivations des collaborateur.rice.s avec votre stratégie
Suivre l’efficacité du nouveau mode d’organisation et des usages des services numériques

Read some of our innovation and services sucess stories

Public sector

VONA advised a government department in managing its digital transformation
and process standardisation programme for its IT unit.